We have just introduced LIVE customer service to our site. Here's how it works.
If you see this We are LIVE and available to help you through your visit to the site.
Just click the button and wait for us to respond, then chat
If you see this We are BUSY but not too far away and will be able to help soon
Just hang around the site till we go LIVE or click to leave
a message for us
We can't always be here so this means we're away for some time, so you can
Click & leave a message or just call back later.
By understanding the above icons which will appear near the top of most pages you will have a better idea of how they can be used. Here
is an example.
You are not sure if we stock a certain cartridge? and notice we areLIVE so
you click to talk. A text chat window appears on your screen and after a few seconds a message asks if we can help. you type in your question and click send.
We reply saying we do and offer to direct you to the correct page on our site.
We can then push your browser to the exact page you need.
You may then end the chat session and continue on your own.
